Bookeo has been very reliable, flexible, and user friendly.
When their webmaster created their first online registration system, Jason and Hali were excited. No more repeating class info on the phone for hours every day!
But the system was glitchy and unreliable. They went back to square one, doing extensive test runs with several online booking systems.
Of all the systems, they found Bookeo the easiest to learn, use, and integrate into their site. Unlike the others, Bookeo could handle multiple classes, instructors, locations and prerequisites. Bookeo was also the most reliable, glitch-free system they found.
Bookeo lets me clearly define class requirements. This results in less confusion and greater success for our students.
The First Aid, emergency and first responder training industry has a notoriously complicated class registration process. Instructor-level course registrations can be even more involved.
Before getting Bookeo, the Durhams used to spend hours every day explaining prerequisites and policies to prospective students. Even their webmaster’s custom booking system couldn’t handle the number of variations by class.
With Bookeo, all class and course requirements are clearly outlined. Even the Instructor-level prerequisites and pre-course work expectations are easy for students to understand, acknowledge and agree to during online registration.
Our registration system is the simplest and most user friendly out there.
Jason says that Bookeo gives Frontline several advantages over its competition. For one, most of his competitors post upcoming course dates and require their customers to manually complete a separate registration form with desired course and date. In comparison, Frontline’s registration process is a snap.
He also appreciates how Bookeo makes it simple to offer individual discounts, ongoing group discounts and even Private Course options. Bookeo, he says, “makes it very easy and appealing for clients to keep sending us their staff.”
He says his customers also really appreciate getting a confirmation email, especially after making any course or payment updates.
Bookeo’s customer reviews absolutely help our business.
Visiting Frontline’s website, you can’t help but notice the many 5-star positive reviews posted right below the banner image on every page. The Durhams set up their Bookeo system to ask each student for feedback when they’ve finished a course.
These reviews are creating a continuous positive feedback cycle – one that’s making a big difference in Frontline’s bottom line. For example, one of the questions on their feedback form is, “Why did you choose Frontline for this class?”
The most consistent answer to that question, according to Jason? “I saw the great reviews on your website.”
Bookeo leaves more time for a personal life.
With hundreds of class registrations coming in every month, Bookeo’s efficiency and reliability is crucial not only for the success of their business, but also for the success of the Durham’s personal lives. As small business owners in an industry of nearly constant changes and updates, they really appreciate the time Bookeo affords them.
“I still enjoy teaching,” says Jason. He also enjoys the glowing customer feedback that Bookeo automatically requests and generates, with no extra effort on his part.
“Our customers enjoy our emphasis on stress free, hands-on practice, and our real life ‘common sense’ approach to First Aid and CPR,” he says.
With Bookeo, Jason and Hali can focus on providing top quality training, and it shows.
